Frequently Asked Questions
Find clear answers to the most common questions about our offers, models and streams
Memberships / One Shot Sale
1When and how can I unsubscribe?
-"Insider Membership": you can subscribe and unsubscribe whenever you want.
-"Atelier Membership": You can subscribe AND unsubscribe ONLY during these 3 months: January, May and September. If you cancel your Atelier Membership during another period of time, you will not be reimbursed of the payments you may have already done for the current cycle of 4 months.
-"Atelier Membership": You can subscribe AND unsubscribe ONLY during these 3 months: January, May and September. If you cancel your Atelier Membership during another period of time, you will not be reimbursed of the payments you may have already done for the current cycle of 4 months.
2Can I subscribe for a limited period of time?
Subscriptions renew automatically.
However, with the Insider Membership, you’re free to cancel at any time.
For the Atelier Membership, cancellation is available during the first month of each cycle: January, May, and September.
However, with the Insider Membership, you’re free to cancel at any time.
For the Atelier Membership, cancellation is available during the first month of each cycle: January, May, and September.
3Are the subscription prices fixed?
Price may be subject to revision . In case it will happen you'll be informed prior to any change and will be allowed to unsubscribe.
Please note that the One Shot Sale price may vary to reflect real market value, but it will always be higher than an Atelier Membership cycle (up to 25% higher).
Please note that the One Shot Sale price may vary to reflect real market value, but it will always be higher than an Atelier Membership cycle (up to 25% higher).
4When will I discover the piece I receive as an Atelier Member?
We understand that joining without seeing the final piece may feel unusual. In return, Atelier Members benefit from a special member price and gain exclusive behind-the-scenes access throughout the creation process via our livestreams, offering a unique perspective on how each piece comes to life.The full reveal of the piece included in your Atelier Membership takes place on the first day of the next month of each subscription period (1st of February, 1st of June and 1st of September), exclusively in the Members area of our Discord, around one week before the public reveal.
5Can I return a piece if I don’t like it?
For the Atelier Membership, all purchases are final and cannot be returned, as part of the commitment associated with this subscription model.
For the One Shot Sale, you may exercise your right of withdrawal within 14 days of receipt. Please note that return shipping and any applicable customs fees are the responsibility of the buyer. The piece must be returned in its unopened original packaging, unassembled, and in perfect condition.
For the One Shot Sale, you may exercise your right of withdrawal within 14 days of receipt. Please note that return shipping and any applicable customs fees are the responsibility of the buyer. The piece must be returned in its unopened original packaging, unassembled, and in perfect condition.
6I am a subscriber, when will I receive my model?
The pieces are shipped at the end of each 4-months cycle.
Shipments for One Shot Sale buyers will always take place after those for subscribers.
Shipments for One Shot Sale buyers will always take place after those for subscribers.
7Can I order multiple pieces?
-Atelier Membership: No, this offer is limited to one subscription per person.
One Shot Sale: You’re welcome to order as many pieces as you wish, except for the US customers: 1 model per order - for more, please contact us.
One Shot Sale: You’re welcome to order as many pieces as you wish, except for the US customers: 1 model per order - for more, please contact us.
8Are shipping costs included?
Shipping costs are not included and are calculated at checkout.
For the Atelier Membership, shipping fees are spread over the 4-month cycle.
For example, a total shipping cost of 16€ would be divided into four payments of 4€, added to the monthly subscription fee (e.g. 35€ + 4€).
For the Atelier Membership, shipping fees are spread over the 4-month cycle.
For example, a total shipping cost of 16€ would be divided into four payments of 4€, added to the monthly subscription fee (e.g. 35€ + 4€).
9Can shipments from multiple subscriptions be combined?
Yes, this can be arranged on a case-by-case basis. Feel free to contact us, and we’ll provide a coupon to help reduce your shipping costs.
10How many pieces can I buy during a one-shot sale?
There’s no limit, feel free to order as many pieces as you like.
In our eyes, the more, the better!
Except for the US customers: 1 model per order - for more, please contact us.
Models
1Who is your caster?
Our models are casted by CMA Creative Solutions, known for their attention to quality and professionalism.
2Where do you ship your models from?
-To UK: from UK
-To the rest of the world, from France
We are actively working on setting up hubs in the Americas and Asia in order to ship locally.
-To the rest of the world, from France
We are actively working on setting up hubs in the Americas and Asia in order to ship locally.
3Can I buy a model outside of a subscription or during the One Shot Sale?
You will be able to buy models from us during the shows or events we will attend.
However, there will only be 25 copies of each models available in addition to the susbscriptions and One Shot Sales , so they may be gone pretty quickly!
However, there will only be 25 copies of each models available in addition to the susbscriptions and One Shot Sales , so they may be gone pretty quickly!
4How many copies are your series limited to?
The total number of copies is : the number of copies for Atelier Members + the One Shot Sales + 25 copies that would be sold during the shows and events we will attend.
Each piece is individually numbered, and no further editions will ever be produced.
Each piece is individually numbered, and no further editions will ever be produced.
5Who sculpts the models?
The models of Kazam Atelier will be sculpted by one of the members of the Atelier: Patrick Masson, Valentin Zak or Stéphane Camosseto
6How many models per year?
For the Atelier Membership and the One Shot Sale, three models will be released each year.
In the future, we may also introduce additional projects, developed under distinct editorial directions and conditions.
In the future, we may also introduce additional projects, developed under distinct editorial directions and conditions.
7Can I return a piece if I don’t like it?
For the Atelier Membership, all purchases are final and cannot be returned, as part of the commitment associated with this subscription model.
For the One Shot Sale, you may exercise your right of withdrawal within 14 days of receipt. Please note that return shipping and any applicable customs fees are the responsibility of the buyer. The piece must be returned in its unopened original packaging, unassembled, and in perfect condition.
For the One Shot Sale, you may exercise your right of withdrawal within 14 days of receipt. Please note that return shipping and any applicable customs fees are the responsibility of the buyer. The piece must be returned in its unopened original packaging, unassembled, and in perfect condition.
8I am a subscriber, when will I receive my model?
The pieces are shipped at the end of each 4-months cycle.
Shipments for One Shot Sale buyers will always take place after those for subscribers.
Shipments for One Shot Sale buyers will always take place after those for subscribers.
9Can I order multiple pieces?
-Atelier Membership: No, this offer is limited to one subscription per person.
One Shot Sale: You’re welcome to order as many pieces as you wish, except for the US customers: 1 model per order - for more, please contact us.
One Shot Sale: You’re welcome to order as many pieces as you wish, except for the US customers: 1 model per order - for more, please contact us.
Streams/replays
1If I miss a live stream, can I watch it again, and how?
Don't worry! As long as you are a subscriber, the replays of the livestreams are all available in your Members Area
2As a member, how long do I have access to the replays?
You have access to the livestreams replays as long as you are a member of either the Insider Membership or the Atelier Membership.
3On which days and at what time will the streams take place?
The dates and times of the monthly livestreams will be announced at the beginning of each month.
You can also find the schedule in your Members Area
You can also find the schedule in your Members Area
4What language will the streams be conducted in?
The livestreams will be in English. However, we’ll do our best to make them accessible to as many people as possible by translating some questions and answers into French if a significant part of the audience is French-speaking. (Unfortunately, we don’t speak other languages, sorry!)
5How many livestreams per year?
There is 4 streams per month, that’s 48 streams per year.
Plenty to keep you inspired and engaged!
Plenty to keep you inspired and engaged!
6I don’t have a Discord account, can I still follow the streams?
The livestreams will take place on the Discord platform, so a Discord account is required to watch them live.
However, replays of all past livestreams are available to watch anytime in your Members Area.
However, replays of all past livestreams are available to watch anytime in your Members Area.
7Who hosts the streams?
The streams will be hosted by Kazam Atelier sculptors, following this structure:
– One stream per month hosted by each sculptor
– One collective session per month featuring two or three Kazam Atelier sculptors together.
– One stream per month hosted by each sculptor
– One collective session per month featuring two or three Kazam Atelier sculptors together.
8Will all the streams be live?
Yes, all streams will be live.
Should any unforeseen issue arise, another Kazam Atelier sculptor may step in.
In the unlikely event of "force majeure", a recorded video covering the same content and of equivalent duration would be made available (though we sincerely hope this will never be needed!).
Should any unforeseen issue arise, another Kazam Atelier sculptor may step in.
In the unlikely event of "force majeure", a recorded video covering the same content and of equivalent duration would be made available (though we sincerely hope this will never be needed!).