Frequently Asked Questions
Find clear answers to the most common questions about our offers, models and streams
Memberships / One Shot Sale
-"Atelier Membership": You can subscribe AND unsubscribe ONLY during these 3 months: January, May and September. If you cancel your Atelier Membership during another period of time, you will not be reimbursed of the payments you may have already done for the current cycle of 4 months.
However, with the Insider Membership, you’re free to cancel at any time.
For the Atelier Membership, cancellation is available during the first month of each cycle: January, May, and September.
Please note that the One Shot Sale price may vary to reflect real market value, but it will always be higher than an Atelier Membership cycle (up to 25% higher).
For the One Shot Sale, you may exercise your right of withdrawal within 14 days of receipt. Please note that return shipping and any applicable customs fees are the responsibility of the buyer. The piece must be returned in its unopened original packaging, unassembled, and in perfect condition.
Shipments for One Shot Sale buyers will always take place after those for subscribers.
One Shot Sale: You’re welcome to order as many pieces as you wish, except for the US customers: 1 model per order - for more, please contact us.
For the Atelier Membership, shipping fees are spread over the 4-month cycle.
For example, a total shipping cost of 16€ would be divided into four payments of 4€, added to the monthly subscription fee (e.g. 35€ + 4€).
Models
-To the rest of the world, from France
We are actively working on setting up hubs in the Americas and Asia in order to ship locally.
However, there will only be 25 copies of each models available in addition to the susbscriptions and One Shot Sales , so they may be gone pretty quickly!
Each piece is individually numbered, and no further editions will ever be produced.
In the future, we may also introduce additional projects, developed under distinct editorial directions and conditions.
For the One Shot Sale, you may exercise your right of withdrawal within 14 days of receipt. Please note that return shipping and any applicable customs fees are the responsibility of the buyer. The piece must be returned in its unopened original packaging, unassembled, and in perfect condition.
Shipments for One Shot Sale buyers will always take place after those for subscribers.
One Shot Sale: You’re welcome to order as many pieces as you wish, except for the US customers: 1 model per order - for more, please contact us.
Streams/replays
You can also find the schedule in your Members Area
Plenty to keep you inspired and engaged!
However, replays of all past livestreams are available to watch anytime in your Members Area.
– One stream per month hosted by each sculptor
– One collective session per month featuring two or three Kazam Atelier sculptors together.
Should any unforeseen issue arise, another Kazam Atelier sculptor may step in.
In the unlikely event of "force majeure", a recorded video covering the same content and of equivalent duration would be made available (though we sincerely hope this will never be needed!).

